Version 1.0 | Effective: 2026 | Jurisdiction: Republic of South Africa
Britalian (Pty) Ltd ('Britalian', 'we', 'us', 'our') is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. This policy is in accordance with the Protection of Personal Information Act 4 of 2013 ('POPIA') of the Republic of South Africa.
1. Who We Are
Britalian is a branding, design, and digital agency based in Cape Town, South Africa. We work with growth-stage companies and established brands to solve design problems and build brand presence across digital and physical channels.
We are the Responsible Party in terms of POPIA, meaning we determine the purpose and means for processing your personal information.
2. What Information We Collect
2.1 Information You Provide
We collect personal information that you voluntarily provide when you:
Fill in a contact form or enquiry on our website.
Book a call or meeting with us.
Engage us for a project or service.
Correspond with us via email or messaging platforms.
This may include your name, email address, phone number, company name, job title, and the content of your messages.
2.2 Information We Collect Automatically
When you visit our website, we may collect certain technical information automatically through cookies and similar technologies, including:
Your IP address and approximate location.
Browser type and device information.
Pages visited and time spent on our site.
Referring URLs.
This information is used in aggregate to understand how visitors use our site and to improve our content and performance.
2.3 Information From Third Parties
We may receive limited information about you from third-party platforms such as LinkedIn, social media channels, or referral sources, where you have made that information publicly available or provided consent on those platforms.
3. How We Use Your Information
We process your personal information for the following purposes:
To respond to enquiries and provide the services you have requested.
To manage our client relationships and deliver projects.
To send project-related communications and updates.
To send occasional marketing communications about our services, where you have opted in or where we have a legitimate interest to do so. You can opt out at any time.
To comply with our legal and regulatory obligations.
To improve our website, services, and business processes.
We will not process your personal information for purposes incompatible with those listed above without your prior consent.
4. Our Legal Basis for Processing
We process your personal information on the following grounds:
Contractual necessity: where processing is required to fulfil a contract with you or take steps at your request before entering one.
Legitimate interests: where we have a genuine business reason to process your information that does not override your rights.
Legal obligation: where we are required to process information to comply with South African law.
Consent: where you have given us specific, informed consent to process your information for a particular purpose.
5. How We Share Your Information
We do not sell your personal information. We may share it with:
Service providers who assist us in delivering our services, such as cloud storage providers, project management tools, and communication platforms. These parties are contractually bound to process your information only as instructed by us and to maintain appropriate security measures.
Professional advisors such as accountants or lawyers, where necessary.
Regulatory or law enforcement authorities, where required by law.
Where we transfer your information outside South Africa, we take reasonable steps to ensure it receives a comparable level of protection.
6. Cookies
Our website uses cookies to enhance your experience and help us understand how the site is used. You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the site.
We use the following categories of cookies:
Strictly necessary cookies: required for the site to function.
Analytical cookies: help us understand site usage in aggregate.
Marketing cookies: used only where you have given consent.
7. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
Client project records: retained for 5 years after project completion for contractual and tax purposes.
Contact and enquiry records: retained for 2 years, or longer if a working relationship develops.
Website analytics data: retained in aggregate form, with no individual identifiers, for up to 2 years.
When information is no longer required, we delete or anonymise it securely.
8. Your Rights Under POPIA
As a data subject under POPIA, you have the right to:
Know what personal information we hold about you.
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to our legal obligations.
Object to the processing of your information on grounds of legitimate interest.
Withdraw consent at any time, where processing is based on consent.
Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, please contact us using the details in Section 10. We will respond within 30 days of receiving a valid request.
9. Security
We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. This includes encrypted communications, access controls, and secure cloud storage. No system is entirely risk-free, and we encourage you to take precautions when sharing personal information online.
10. Contact and Complaints
If you have any questions about this Privacy Policy, would like to exercise your rights, or wish to raise a concern, please contact our Information Officer:
Britalian (Pty) Ltd
Attention: Information Officer
hello@britalian.co.za
www.britalian.co.za
Cape Town, South Africa
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa:
The Information Regulator (South Africa)
inforeg@justice.gov.za
www.inforegulator.org.za
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be published on our website. We encourage you to review this policy periodically. Material changes will be communicated where we have your contact details on file.
This Privacy Policy was last updated in February 2026.